What should be considered when restructuring an agent determination?

The agent determination is the heart of the process control. It is the life-giving organ that assigns tasks and documents to the relevant employees. Just as the heart in the human body is responsible for ensuring that the body is supplied with sufficient oxygen via the bloodstream, the agent determination controls the digital processes within a company via message control.

It gets annoying when errors occur in the process of finding the agent. Important process steps such as the approval of necessary orders or the factual examination of an invoice should be carried out promptly. Various scenarios such as illness-related staff absences or an inadequately cared-for vacation replacement can cause processes to come to a standstill.

 

New organizational structure

 

The scenario is far more difficult if far-reaching restructuring for the entire company is decided at manager level. Which work must be carried out in the future by which department and by which working group at which location? While the management focuses on increasing the company's value and profitability, the implementation of the restructuring of the agent determination is in the hands of the department heads with the support of IT.

 

Of course, with a few changes in the agent determination, work can quickly be distributed elsewhere, but in addition to an overall vision for the company, other qualities are also required for new or restructuring.

More than ever, people want to be included in changes. That is why the human factor should never be underestimated.

 

Communicate restructuring well

 

How do I communicate the upcoming changes in advance?

How do we ensure that process changes do not lead to unnecessary additional work?

Do the changes really help to achieve desired results?

 

To collect good arguments, a prior process analysis can support desired changes. For example, considering the lead times, forwarding, follow-up tasks, individual workflow steps and reasons for slow processes can be analyzed.

 

The more objective internal processes and recurring patterns in the company are in mind, the faster and more effectively best practices can be discovered.

Well communicated and implemented restructurings save money and time and more importantly - they provide credibility for future restructurings.

 

This enables you to redistribute workloads and effectively make the necessary changes in the agent determination.